Privacy Policy
1. Introduction
This Privacy Policy (“Policy”) sets forth the comprehensive guidelines for the collection, use, disclosure, and protection of personal information by our Company (“We,” “Us,” or “Our”) in relation to individuals (“Users” or “You”) who visit or use our website and services. We are deeply committed to upholding your privacy rights and maintaining the utmost security and confidentiality of your personal information. By accessing or using our website and services, you expressly acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with the practices outlined in this Policy.
2. Information We Collect
2.1 Personal Information
We may collect personal information from you when you sign up for our services, create an account, contact our customer support, subscribe to our newsletter, make a purchase, participate in surveys or promotions, or interact with our website or social media accounts. The types of personal information we may collect include:
- Contact information: Your name, email address, phone number, and mailing address.
- Account information: Your username, password, and billing details, including payment card information.
- Communication preferences: Your communication preferences and choices for receiving marketing materials or updates from us.
- We may also collect additional information that you choose to provide to us voluntarily, such as feedback, comments, or reviews.
2.2 Usage Information
When you visit our website or use our services, we may automatically collect certain usage information, which may include:
- IP address: Your device/computer’s IP address, which may be used to estimate your general location.
- Browser type and version: Information about the browser you are using to access our website.
- Device information: Information about the device you are using, such as the device type, operating system, and device identifiers.
- Referring website: The website or` source that directed you to our website.
- Pages visited: The specific pages or content you access on our website.
- Date and time of visit: The date and time of your visit to our website.
- Information and data collected through Google Analytics.
We may use cookies, web beacons, and similar technologies to collect this usage information. These technologies help us analyze trends, administer the website, track users’ movements, and gather demographic information.
Please note that we strive to collect only the minimum amount of personal information necessary for the purposes stated in this Privacy Policy. By providing us with your personal information, you consent to its collection, use, and storage as described herein.
3. Use of Information
We may use the collected information for the following purposes:
- Providing and maintaining our services: We use your personal information to deliver and manage the services you have requested from us. This includes account creation, account management, order creation and management and service-related communications.
- Processing and fulfilling your orders: If you make a purchase or place an order with us, we will use your personal information to process the transaction, fulfill your order, and provide you with related customer support.
- Responding to your inquiries and providing customer support: We may use your personal information to respond to your inquiries, provide technical assistance, and address any concerns or issues you may have regarding our services.
- Sending you important notices and updates about our services: We may send you important administrative messages and notifications related to our services, such as service updates, security alerts, and changes to our terms or policies.
- Sending you promotional and marketing communications (with your consent): With your explicit consent, we may use your personal information to send you promotional and marketing communications about our products, services, special offers, and events that may be of interest to you.
- Analyzing and improving the performance and usability of our website and services: We may use your personal information, along with anonymized and aggregated data, to analyze and evaluate the performance and usage patterns of our website and services.
- Protecting the security and integrity of our website and services: We may use your personal information to detect and prevent fraudulent or unauthorized activities, investigate and resolve security issues, and ensure the overall security and integrity of our website and services.
- Complying with legal obligations: We may process and disclose your personal information to comply with applicable laws, regulations, legal processes, or government requests.
We will not sell, rent, or lease your personal information to third parties without your consent, except as described in this Policy or as required by applicable laws and regulations. We may, however, share your information with trusted third-party service providers who assist us in delivering our services or conducting our business operations, subject to confidentiality and security obligations.
In certain circumstances, we may access to the entire user account and its associated data, effectively logging in as the user. This access is strictly limited to situations where it is necessary to fulfill the agreed-upon services and provide efficient support to the user. The access to the user account and data will be handled with the utmost care and in compliance with applicable privacy laws and regulations.
4. Disclosure of Information
We may disclose your personal information to third parties in the following circumstances:
4.1 Service Providers
We may engage third-party service providers to perform various functions on our behalf, including but not limited to hosting, payment processing, data analysis, customer support, and marketing assistance. These service providers are carefully selected, and we only share your personal information with them to the extent necessary for them to provide their services.
4.2 Legal Requirements
We may disclose your personal information if required by law, regulation, or legal process. This includes responding to valid requests from governmental authorities, such as subpoenas, court orders, or law enforcement inquiries.
4.3 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. In such cases, we will take appropriate steps to ensure the confidentiality of your personal information and notify you of any transfer of your information to an acquiring entity, subject to the acquirer’s privacy policy.
5. Data Security
We take reasonable and appropriate security measures to protect your personal information from unauthorized access, use, disclosure, or alteration. These measures include physical, technical, and administrative safeguards designed to maintain the confidentiality, integrity, and availability of your information. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your personal information.
While we strive to protect your personal information, we cannot warrant or guarantee the security of any information you transmit to us or that we collect. You understand and acknowledge that any information you transmit to us is done at your own risk.
By using our services, you acknowledge and accept the inherent security limitations of online services and agree that we shall not be held responsible for any unauthorized access, use, disclosure, or alteration of your personal information, unless such actions result from our gross negligence or willful misconduct.
6. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including providing our services to you, resolving disputes, enforcing our agreements, and complying with our legal obligations.
In some cases, we may be required by applicable laws and regulations to retain certain personal information for a longer period. We will also retain your personal information as necessary to maintain accurate records, prevent fraud, and ensure the security of our systems.
If you request the deletion of your personal information or if it is no longer necessary for the purposes it was collected, we will securely dispose of or anonymize your personal information, unless we are required to retain it for legal or legitimate business purposes.
7. Your Rights and Choices
You have the right to access, update, correct, or delete your personal information held by us. If any of your personal information is inaccurate or incomplete, you have the right to request that we rectify or update it promptly. Additionally, you may request合作的 the deletion of your personal information if it is no longer necessary for the purposes for which it was collected, subject to any legal obligations that may require us to retain certain data.
In certain circumstances, you may have the right to object to the processing of your personal information, including processing for direct marketing purposes or where the processing is based on legitimate interests.
To exercise any of these rights or if you have any questions, concerns, or requests regarding your personal information, please contact us using the information provided in (Contact Us).
8. Third EVERYWHERE Third-Party Links
Our website may contain links to third-party websites or services for your convenience or informational purposes. However, we do not have control over the privacy practices or content of these third-party sites. This Privacy Policy applies solely to our website and services.
We encourage you to exercise caution and review the privacy policies of those third-party websites before providing any personal information. We are not responsible for the privacy practices, security measures, or content of these third-party sites.
10. GDPR Compliance
We are committed to complying with the requirements of the General Data Protection Regulation (“GDPR”) as applicable. If you are a resident of the European Economic Area (EEA), we will process your personal information in accordance with the GDPR.
10.1 Legal Basis for Processing
We will only process your personal information on the legal bases permitted by the GDPR, including with your consent, for the performance of a contract, to comply with our legal obligations, or for legitimate interests pursued by us or a third party.
10.2 Data Subject Rights
Under the GDPR, you have certain rights regarding your personal information, including the right to access, rectify, erase, restrict processing, object to processing, and data portability.
11. COPPA Compliance
Protecting the privacy of children is important to us. Our website and services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children under the age of 18.
If we become aware that we have collected personal information from a child under the age of 18 without verifiable parental consent, we will promptly delete such information from our records.
12. California Privacy Notice
This California Privacy Notice (“Notice”) supplements our Privacy Policy and applies solely to residents of California.
12.1 California Privacy Rights
- Right to Know: California residents have the right to request disclosure of the specific pieces and categories of personal information we have collected about them.
- Right to Delete: California residents have the right to request the deletion of their personal information, subject to certain exceptions.
- Right to Opt-Out: California residents have the right to opt-out of the sale of their personal information.
- Right to Non-Discrimination: We will not discriminate against California residents for exercising their privacy rights.
12.2 Exercising Your California Privacy Rights
If you are a California resident and would like to exercise your rights under the CCPA, please contact us using the information provided in Section (“Contact Us”) of our Privacy Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
Email: [email protected]
Contact URL: https://exact.gg/clients/submitticket.php
14. Changes to the Policy
We may update this Privacy Policy from time to time by posting the revised version on our website. The updated Policy will be effective as of the date of posting. We encourage you to review this Policy periodically to stay informed of any changes.
By using our website and services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.